Emaar Technologies wins ISO/IEC 20000-1:2005 certification for IT Service Management
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(L-R): Mr. Muzamil Abdulkarim, General Manager; Mr. Marwan Al Kendi, Business Development Manager of Emaar Technologies LLC; Mr. Kenneth Foong, CIO; and Mr. Issam Galadari, Chief Executive Officer of Emaar Properties, receive the ISO/IEC 20000-1:2005 certification for IT Service Management for Emaar Technologies LLC, from Mr. Basem Obaid, Area Manager ME & Africa; Mr. Mani R S, Area Technical Manager of Lloyds Register Quality Assurance Limited; and Mr. Unnikrishnan Koranchath, Manager, Quality Assurance, Emaar Technologies LLC.
One among only a few Information Technology companies in the region to obtain the ISO Certification in IT Service Management
Underscores commitment of Emaar to uphold the highest service standards for customers
Dubai, UAE; June 27, 2012: EmaarTechnologies LLC, a subsidiary of global property developer Emaar Properties PJSC, has been awarded with the ISO / IEC 20000-1:2005 certification for its IT Service Management System, underscoring its adherence to the IT industry best practices across all aspects of operations.
Emaar Technologies LLC provides end-to-end ICT solutions & services to external organisations as well as the various business units of the Group. Emaar Technologies LLC is the leading service provider in Data Center & Managed Services, with vast experience in Real Estate, Retail, Hospitality, Education, Financial and Healthcare Solutions.
The ISO / IEC 20000-1:2005 certification is an endorsement that the services offered by Emaar Technologies LLC are of the highest accepted global standards in the IT industry. Customers and end-users of the company's services are assured of a comprehensive, consistent and integrated approach to IT Service Management processes as defined in the ISO/IEC 20000-1:2005 standards, which also emphasise on continuous improvement initiatives in the service life cycle.
Mr. Issam Galadari, Chief Executive Officer of Emaar Properties ; Mr. Kenneth Foong, CIO and Mr. Muzamil Abdulkarim, General Manager of Emaar Technologies LLC; received the certification from Mr. Basem Obaid, Area Manager ME & Africa of Lloyds Register Quality Assurance (LRQA) Limited.
Mr. Galadari said: "The ISO/IEC 20000-1:2005 certification is a testament to the highest standards in quality and service extended by Emaar Technologies LLC to its customers. It is one of the very few IT companies in the region to receive the award, and ensures the well-managed and consistent delivery of high quality services backed by a reliable IT infrastructure. As a customer-focused organisation, we will continue to streamline and improve IT processes to boost service effectiveness, enhance customer confidence and thus contribute to higher customer satisfaction."
ISO / IEC 20000-1:2005 is the first global standard that specifically targets the IT Service Management with an integrated set of management processes for effective delivery of services as defined on the Information Technology Infrastructure Library framework. The standard adopts a process approach for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving an organisation's IT Service Management System.